ASSISTANT GENERAL MANAGER AT CINDERLANDS WAREHOUSE - APPLY HERE

We are searching for a talented and motivated front-of-house leader to assume the top service management role at our Warehouse restaurant in Pittsburgh’s Strip District. You will be responsible for every aspect of the restaurant’s operations: delivering exceptional guest experiences, creating a warm and inviting atmosphere, leading the service team through training, culture building, and continuous improvement, stewarding an extraordinary beer and food program, and running the behind-the-scenes restaurant administration.

As the Assitant General Manager, you must care about the quality of service to your very core, have a deep passion for beer and food, understand how to lead a team to exceptional performance, and harness the potential of the Warehouse as a community platform and national leader for great experiences dining, drinking, and beyond.

Your day-to-day will include working with the General Manager, the chef and head brewer to learn about new beer and menu items, setting up the restaurant, pre-shifting your team, and setting the stage for great service by making every necessary preparation. Some admin hours will include writing the schedule, holding interviews and performance reviews, working with leaders in other departments across the company, ordering supplies, taking inventory, and creating new events and service opportunities.

Your success will be measured by the quality of the guest experience, the improvement in performance of your staff, and your ability to use the platform of the Warehouse to its fullest potential.

Traits and Abilities:

  • Upholds Cinderlands core values and mission. Helps create a team culture of trust, openness, productive conflict, commitment to goals, and accountability.

  • Great attitude with a positive mindset and enthusiastic embrace of problems as opportunities. Joyful about doing the work and building the company and community together.

  • Exceptional organizer of information. Extremely attuned to detail. Comfortable dealing with complexity. Skilled at creating systems to manage workflows.

  • Excellent people skills. Skilled communicator in written and face-to-face interactions. Well-developed perspective and empathy for others’ motivations, desires, and positions. Meticulous about clarity and ascertaining understanding.

  • Cares enormously about the guest experience and client satisfaction. Has warm, effective interactions with guests

  • Holds and takes seriously high standards of performance for oneself and others.

  • Builds great professional relationships with colleagues across departments and is able to call on those to deliver great guest experiences.

  • Strong knowledge of and passion for beer.

Responsibilities:

  • Lead a team of 20-40 service staff; including hiring, training, scheduling, and reviewing performance

  • Help and develop management team; set up for success

  • Daily floor management with the ultimate goal of delivering consistently great guest experiences

  • Drive continuous improvement through reflection and refinement

  • Follow all Health Department and Liquor Control Board regulations and guidelines

  • Maintain high standards of cleanliness and orderliness

  • Maintain safe conditions for staff, employees, and visitors

  • Order, receive and organize shipments and supplies

  • Count and record inventory thoroughly and accurately

  • Report safety, maintenance, or beer quality issues to supervisors

  • Handle cash and financial reporting securely and accurately

  • Control and maintain costs, daily sales reporting, and payroll to company standards

  • Update and maintain menus and the point-of-sale system - Toast experience preferred

Requirements:

  • Life-defining passion for food- and beverage-driven hospitality

  • Exceptional communication and interpersonal skills

  • Minimum five years in full-service hospitality management

  • RAMP Manager & ServSafe Manager Certified

  • Able to be listed with the PLCB as the manager of record

  • Able to administer the point-of-sale system; knowledge of Toast POS helpful

  • Fully open availability, including nights and weekends; and holidays

  • Reliable means of transportation

Compensation:

  • Position type: full-time salaried exempt. Reports to ownership.

  • Salary range is based on experience.

  • UPMC Health Plan premium paid 50% by the company. Spouse and dependents premium paid 25% by the company. Options for health, dental and vision.

  • Two weeks paid time off, one week unpaid.

  • Beer, meal, and merchandise privileges at our locations.

About Cinderlands Beer Co.

Cinderlands Beer Co. is an almost five-year-old Pittsburgh brewery with two brewpub locations (Strip District, Lawrenceville) and a satellite taproom (Wexford). The Cinderlands Foederhouse won a gold medal in Brett Beer at the 2021 Great American Beer Festival for Gregg, our bière de coupage. In 2018, we were named one of the nation’s best new breweries by Hop Culture and by USA Today/10Best. In 2019, we were named one of the nation’s 10 best breweries by Hop Culture.

The Warehouse is all about big ideas. The atmosphere is vibrant and energetic. With (seasonally available) seating for up to 350 people, the Warehouse manages to invite lots of folks in without ever seeming crowded.

We strive to provide an experience that is familiar and warm, genuinely helpful and imbued with passion about our beer and food. While generally casual and in-line with the craft beer industry, our service is professional and detail-oriented, allowing our guests to relax and enjoy themselves and their company.

Our food and beer is crafted at Cinderlands Warehouse to enhance that experience — a balanced mix of familiar and creative dishes that are designed to accompany our range of beer. Our team is knowledgeable, professional, and committed to quality.

Cinderlands Beer Co. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full time

Please send your resume to connor@cinderlands.com to apply for the position.

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